Privacy Policy – OneRepair
Effective Date: September 2025
1. Introduction
OneRepair (“we”, “our”, “us”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website www.onerepair.co.za.
By using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide when registering or interacting with our platform, including:
• Full name
• Email address
• Phone number
• Business name and business information
• Vehicle-related information (where applicable)
• Any other information you submit via our forms
Payment information is processed securely through our third-party payment provider, Paystack, and is not collected or stored by OneRepair.
3. How We Use Your Information
We may use your personal information for the following purposes:
• To create and manage your account
• To match users with verified service providers
• To provide customer support and respond to queries
• To verify and onboard service providers
• To improve our website and services
• To comply with legal obligations
4. Sharing of Information
We do not sell or rent your personal data. We may share your information:
• With Paystack for secure payment processing
• With verified service providers (where you explicitly request or engage their services)
• With regulators or law enforcement when required by law
5. International Access
Although our service is focused on South African service providers, users may access OneRepair from anywhere in the world. By using the platform, you acknowledge that your data will be processed under South African law.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights Under POPIA
You have the right to:
• Access the personal data we hold about you
• Request corrections to your data
• Request deletion of your personal data (subject to legal obligations)
• Object to processing or withdraw consent
Requests may be directed to: info@onerepair.co.za
8. Security
We implement reasonable security safeguards to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
10. Contact
If you have questions about this Privacy Policy, please contact us at:
📧 info@onerepair.co.za